Operations Intern

Closed for Review

Overview

The Operations Intern will support the Operations team as they develop a product update of our team’s primary system. This role will be responsible for much of the execution of a data restoration project, and will support documentation, communication, and change management for the changes included in our rollout. Interns will have the opportunity to get to know a fast-paced remote work environment at a growing nonprofit. This position will report to the Operations Manager, Taysa Mohler, and will work closely with Operations Associate, Sophia Dantzic.

Who We Are

Catalyst:Ed is a national nonprofit that mobilizes the collective expertise in education to catalyze equity, innovation, and continuous improvement. Schools, systems, and nonprofits connect with our diverse expert network of 750+ vetted education leaders and technical assistance providers to access critical knowledge and insights and power organizational learning and capacity building. Our framework, process, and technology allow our partners to connect with the right people and resources in a structured, streamlined, transparent, and effective way. We also capture, synthesize, and disseminate critical information to deepen sector knowledge, while fostering greater accountability and a focus on results.

Our team is purpose-driven, innovative and inclusive, with a supportive culture where all team members have the opportunity to grow and contribute. Founded and led by a woman of color, Catalyst:Ed is committed to being a space where diversity is valued and all team members are able to bring their full, authentic selves to work.

Key Responsibilities:

Data-Structuring and Cleaning

  • Contribute on key questions around how to best capture the rich information we need in order to do our work well in the long term.
  • Execute on platform design for long-term use by a scaling team, with guidance from Operations teammates.
  • Ensure data entry and clean-up process is completed with great attention to detail. Surface key strategic decisions around unique cases as they are found.

Documentation

  • Gather information on the process and background of the JAMS system, and work with team members to surface confusion during training.
  • Create descriptive documents and guides to accompany the JAMS rollout.
  • Create guide and training modules to support the team in understanding and using the emergent system.

Training and Change Management

  • Support the Operations Team in preparing, helping, and guiding team members as we implement systems changes.
  • Support in improvement cycles with key stakeholders.
  • Develop a deep understanding of our matching process, the core of what we do. The matching process is at the center ofthe JAMS system—which makes improvement all the more complex.

Who We’re Looking For:

  • Attention to detail: You are curious and driven, and you ask questions often, because fully understanding something you are working on is important to you. You are meticulous in your execution.
  • Operational excellence: You’re able to strategize, plan, and get things done. You have experience working on projects with multiple work-streams and tight deadlines. You demonstrate attention to detail and consistent follow-through.
  • Interest in systems: You are someone who thinks about how structures and processes impact people, relationships, and interactions. You are invested in designing systems that work well and create a positive impact on the world, and you are looking to learn about what that might mean in the nonprofit/public sector.
  • Comfort with technology: You often find yourself picking up new systems and technical ideas faster than others, and are interested in learning more about data architecture, database best practices, automation design, and low-code/no-code platforms. Experience with Airtable and Zapier are a bonus.
  • Communication skills: You speak and write simply and clearly and are able to convert technical concepts to non-technical audiences.
  • Demonstrated ownership: You take responsibility for your work and its outcomes.
  • Experience:
    • Demonstrated work, volunteer, or academic interest in nonprofits, start-ups, operations, or a related field or interest (ed reform, technology, social justice, etc).
    • Undergraduate degree required.
    • No work experience required, but previous roles or internships in similar fields are a bonus.

Good to Know

Catalyst:Ed is a high growth, supportive environment for people who are committed to education and social impact work, who learn quickly, and who are able to deliver. We’ll work with you to identify your personal and professional goals and build your strengths to accomplish your objectives.

    • Location: Catalyst:Ed works nationally, with an office in New Orleans. Interns can work remotely.
    • Compensation: This is a paid internship position, $15-$20 an hour, an estimated 20-40 hours a week. Compensation will be commensurate with experience. We have some flexibility to go to a part-time schedule for the right candidate.
    • Timeline:
      • Application Review Begins Jan 3rd, 2022
        • Hiring process will include a short work exercise, two interviews, and a reference check for final candidates.
      • Internship Start Date Feb 7th, 2022
      • Internship End Date June 3rd, 2022

How to apply

Please follow this link to complete an application.
Catalyst:Ed has a strong commitment to diversity, equity and inclusion. We encourage candidates of all backgrounds to apply, particularly folks who identify as people of color, first generation, low income or LGBTQ.